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Terms & conditions
- Privacy & Security
- We collect only the basic personal details required to process your order. We do not store any customers financial or credit card details in any form. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. At the stage when you enter your credit card details, you will be passed on to a Secure Order Processing page hosted by Sage Pay. We do not collect any card details from you directly. This also applies to any card detail given to us when making a telephone purchase.
- Pricing
- Prices shown include UK Vat at 20%. Vat is charged to all EU states excluding Channel Islands, Switzerland and Iceland. All other non EU countries are exempt from UK VAT.
- We will not be held responsible for any pricing error caused by technical failure.
We have the right withhold the sale of any goods that may have been under priced due to, human error or technical failure. - Delivery of your goods
- The delivery of goods require customer signature, if there is If there is no one to sign for the goods they will be re scheduled for delivery the following day.
- Please follow this steps before signing for your oven
- Check the outside of the box, if there is any sign of damage, open the box, remove the oven and check for any dents, then look inside the oven to ensure that there is no internal damage.
If the oven is damaged, make a note of the damage then sign the delivery slip as refused damaged goods, with a brief description of the damage. Then call 01225 313219 or 07957763097, tell us the reason why you have refused delivery. We will then have another oven sent out to you.- We strongly advise that you do open the box and check the oven, it only takes 1 minute check the contents.
Ask the driver to wait, just cut the strapping lift off the box top, pull the oven out and inspect, the inside of the oven. if there is something wrong we can act quickly and have a replacement sent out straight away.
We will not accept liability if the goods are not checked before the driver leaves.